Karen Kim, MD, PC - Los Angeles, California

NeSsA A.

Dr Kim is amazing! And I love miss Betty. I see alot of negative reviews and it's unfortunate. I've had my ups n downs with the front desk no doubt but that doesn't take away what an exceptional docter Dr Kim is. I've been with Dr Kim 10+ years because she truely cares, listens and, doesn't have an ego. She's been on top of my health like no other for years. Even when I've had to switch doctors because of work insurance stuff I can see the difference immediately. I didn't feel the personal touch Dr kim gives even if there front desk was on point I felt like a number. There's been some issues at the front desk but there working on it. I would not trust another person with my health like I do Dr Kim. She is very thorough in sending you to the right referrals to look into stuff and doesn't think your crazy when you tell her your symptoms. She is consistent and leaves no stone unturned to get down to the bottom of any health concern you may have. She's a great Doctor and I'm glad she has been my primary care physician as long as she has.

Jennie Nguyen

Initially had an ok first appointment in-person. Doctor seemed pretty checked out, but I got what I needed from her. What really irked me was the fact that they were unable to give me lab results/medical records by email or mail - I had to pick them up in person. I am not local and to visit their office, you have to pay for parking each time. I felt this was pretty unreasonable, but ok, it’s policy. I’ll come in person to get my medical records.

Then later this year, I had some labs done, but when staff called me about the labs, they stated that the doctor wanted to discuss them with me either in-person or via a telemedicine appointment. I thought that was strange, but what was even stranger was the appointment would be in 2 months… so urgent, but not so urgent? Being a medical professional myself, I didn’t see anything obviously out of range on my labs except for one abnormality, so figured we would talk about that. On the day of the appointment, the doctor ASKS ME why I’m seeing her that day, which irked me some more. I also didn’t want to have my video camera on because I didn’t think it was necessary, so she makes a comment saying how this all could have been a phone call. Ummm YES, it could have, but I didn’t set up the appointment, you did?

The final straw for me was having this doctor continuously speak over me during the appointment. I paid $30 copay for a 15 min “conversation” that could have essentially been a phone call.

Needless to say, I will be changing my PCP. As a fellow healthcare provider myself, I am truly disappointed. And yes, their front staff is just as described in these negative comments. Please do better.

Jina Hwang

The doctor is fine but the front desk staff is the WORST and is the most incompetent and lazy staff members of a doctors office I have ever met. Point blank, they dont want to do their jobs and when you make them even look something up in their system, you will get the biggest attitude and huge sigh like its the biggest chore. Even if the doctor is fine, the front desk staff will make you want to change PCPs which is what I will be doing. Its a shame for Dr. Kim because the front desk staff is definitely losing her business and making her look bad.

Mike L

I went to Dr. Kim even after reading all of the negative reviews, and in my opinion, those negative reviews are unwarranted. I had a great experience with Dr. Kim, and her phlebotomist Vanessa was exceptional. No trace of any needle having been put in me. I'm shocked. The receptionist Imelda was great also, so I don't understand all the bad reviews. I had an awesome physical with Dr. Kim!

Gabbi Jewell

I'm joining the list here that the receptionist is incredibly rude. I wish I could rate based on the doctor herself, but the receptionist won't let anyone through apparently.

I had an appointment scheduled and confirmed through my insurance app, but then received a strange email saying that they may be able to get my appointment in at a totally different time, and that they needed paperwork.

I emailed back saying that time wouldn't work and the receptionist sent a bold red email about how I didn't send back my form - which, why would I do that unless I knew I had an appointment?

Upon calling she kept accusing me of raising my voice, which as someone who works customer service phone lines, I am very aware of. While I sympathize with her inability to confirm appointments until she has paperwork, she wouldn't even tell me what was available at the moment.

If you are hostile with a customer, they will be hostile back - it's customer service 101.

If this is who is working at her front desk, I can't imagine how bad this doctor's bedside manner would be - and I can't imagine how this many people leave bad reviews/how many clients she's losing, and yet she hasn't replaced her. It's baffling and unprofessional.

I really hope they gain some perspective and treat people with respect. In all honesty, I am glad I didn't book an appointment, I deserve a doctor who treats their clients with dignity, and so do you.

Jennifer Beitzel

I’m not really sure what the negative reviews are for, but I think it’s possible they switched office staff recently? My PCP cancelled on me last minute, so I was looking for somewhere I could get in quick. Luckily Dr. Kim was open within the week to schedule my physical. The office staff were nice and helpful. You may have to call on arrival bc they sometimes have the lobby locked (I think it’s a COVID protocol), but they pick up right away. I saw Dr. Kim within 20 minutes of signing in and she was honestly the nicest doctor I’ve been to in some time! She went over all of my family history and seemed to really care. I’d had my blood pressure come back a little high with other doctors over the past year. Dr. Kim was the first to recheck it a few times and then gave me recommendations for keeping it lower. She addressed any concerns I had. I can’t speak about billing yet, as it all still has to go through insurance first, but all in all I’d definitely recommend!

Bill Parker

Would never normally be compelled to leave a review for a doctor, but people must be warned. The receptionist here is disrespectful/inattentive to the point of near malpractice. Getting hung up on if you give the "wrong" answers about scheduling, screwing up prescription orders, refusing to set appointments... this is a regular Monday afternoon for this practice. If you're looking for a General Practitioner, KEEP LOOKING!

A T

What an amazing doctor. She was absolutely marvelous. I wish every American doctor would be her. She was very polite articulate kind, and very understanding. I would highly recommend visiting her. She got the problem in 4secs in entering into her office even though I’m not a huge fan of the receptionist in the whole booking system. I do admire her a lot I would definitely come back again.